Refund policy
Refund Policy
At Irazia, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free refund policy.
Eligibility for Refunds
To be eligible for a refund, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Returned within 30 days of purchase
- In original packaging
How to Request a Refund
To initiate a refund, please contact our customer support team at supportirazia@gmail.com with your order number and reason for the return.
Refund Processing
Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.
Shipping Costs
Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at supportirazia@gmail.com with photos of the damage. We will provide a full refund or replacement at no cost to you.
Contact Us
For any questions about our refund policy, please reach out to our customer support team at supportirazia@gmail.com.